Missing the point by analysing the data and not sentiment
"I love being able to pay bills" doesn't mean I like actually paying them.
I am on the search for phrases and word sets that allow me to test a number of algorithms to see if there is actually understanding/ correct interpretation. The point is to look at the data (metadata) and determine insight and not facts. The trick to engagement based on what the data tells your; is how the insight is presented back
All ideas welcome.