My Digital FootPrint

Physical retail has driven its staff to become more disengaged in a drive for efficiency over effectiveness.  The leadership team drives for speed of service rather than nicer. Income favours support.  It is a response to digital, margin erosion and believing that price is the driver in a commodity world.  It has resulted in a dumbing down of staff to a point where the check out is a process, and as a customer, I am self-service. Retail has mirrored digital, which is also cold and transactional.    In the digital world, Amazon wins as it is more convenient, and I am self-service.   In this new digital world personalisation, gamification and loyalty are now just cold and transactional engagement demanding attention.  AI can try to be something better, but I am sure I will feel the same.   Physical Retail can do something digital cannot.  Physical retail can do togetherness, human connectedness and community.  Perhaps #covid19 h...

Innovation.  The shift from “access to innovation” to “delivery of innovation” has still not crossed the chasm and happened at scale inside corporates. The former is easy and requires cash, the latter is hard as it needs resolutions of conflicts. The education cycle is rotating again. There is a movement to learning by doing and less by teaching (rope);  this means the infrastructure (schools. Teachers, books, processes, exams) is not aligned to the outcome Management tools for certainty are dead , the ability to deal with uncertainty is critical but we lack the new tools, frameworks and teaching.  Those in leadership can have the wrong mindset (closed), old tools and experience that is not relevant.  Artificial Intelligence resurfacers some 2,000-year-old thinking about morals and ethic. However this time it is less theoretical and more problematic . What is your purpose?   Do we need to add “slave to a machine”  Rate of change vs rate of adoption is a co...

We are all aware of the response that when a digital or Internet service is Free; you are the product. It is most probably an adaption of a 1970 quote from the TV/media industry. Free to Air TV, which is advertising supported, means you watch for FREE in exchange for attention to watch adverts, as product and service owners hope you will buy. I want to explore this line of thinking a little further, as with the introduction of PSD2, GDPR and many other new regulatory frameworks from the US to Australia: the user/ consumer can now get their data back – aka #data_portability/ #data_mobility, so the model of FREE needs to be looked at again with our updated digital glasses on.  The purpose here to raise questions as I am thinking about BigTech and the reaction of companies to new regulations. Who benefits and who is threatened, specifically exploring if branded Banks / Fintech gain or lose with data portability?  The thesis is that the Free Facebook model breaks beca...